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Soap BoxChaos
[ Soap Box | Chaos ]

Ringing in the changes

Posted by: Samiuela LV Taufa on February 26, 2008 12:20:11 AM

Minister of Finance asked to walk, and you have to wonder how long the Minister had been waiting for the 'cut-off' date to be rung?

Unfortunately for the former Minister of Finance, who seems to have been within the few generally respected both in and out of government, he was just too willing to let the opposition thinking be aired, and especially on the ever popular Tonga-Now (morphed) Tonga Review.

Good luck to Mssrs 'Utoikamanu and his family.


Soap BoxChaos
[ Soap Box | Chaos ]

PSA and making sense out of the rubble

Posted by: Samiuela LV Taufa on July 17, 2007 2:52:54 PM

With downtown still empty, the rubble cleared out, but the emptiness still leary we have been getting a regular dose of patriotic fervor from government publications, but especially television broadcasts sponsored through the Prime Minister's Office. At first, the patriotic (were they patriotic or self-serving) broadcasts were interesting if not repetitive, but now they just aren't even interesting at all (even if you really wanted to learn about whatever it was they were reviewing.)

The Public Servants Association (PSA) were allowed to air a program last night, and things were quite refreshing.

1st, let's just be plain clear that I have serious differences with Mele 'Amanaki. We grew up together some time in the past but we have definitely divergent paths.

The Government broadcasts are articulate, but difficult to follow. Hey, I'll admit that probably the poetry and visualisms in the language are beyond my uneducated years.  Mele 'Amanaki and Vili Vete were not only articulate but made a whole lot of simple sense (leaving your biases away for a minute or two.) Listening to Mele and Vili present their arguments you really have to worry if you were in government. If these two can make an impact with listeners (although as unlikely their petition will get another airing as opposed to government spots going on ad-nauseam) then we have another ball-game starting soon.

There were admitable blots in the presentation, like a lack of repetition of who was being boycotted. But I presume those who follow the PSA know who they are going to boycott.

The PSA brought up some serious accusations or questions that need answering from Government. The following points are what I could pick up from Mele and Vili's presentation

  1. Common Courtesy, Contracts do not apply to the Governance of Tonga.
  2. The efficacy of the selection process for the Public Service Commissioners.
  3. Petitions don't mean much

Common Courtesy, Contracts do not apply to the Governance of Tonga.

A review of the signed Memorandum of Understanding between the PSA and Government/Cabinet indicates that Government have selectively ignored important sections of this document, and worse will not respond to enquiries by the PSA to why Government has chosen to ignore their agreement. (Of course, we are not hearing which parts of the agreement the PSA and Government workers have broken or not kept in good faith.)

Key positions? The redundancies were supposed to be a review of unnecessary posts, but they seem to have specifically targeted PSA members in that a good majority of the offers of redundancy can be attributed to PSA members, and more importantly there are supposedly unnecessary posts still in place because they include supporters of Government.

Key political aspects of the MOU were ignored and only afterwards were PSA executives informed on a this is what we have done, take it.

The efficacy of the selection process for the Public Service Commissioners.

Government quickly came out with a statement last week that the Public Service Commissioners are legal positions and accusations (listed with the above statement) are groundless and will be ignored (my wording)

Mele refers the points mentioned in the Government Press Release as disagreements PSA have running with Cabinet, with whom they made the Memorandum of Understanding, whilst the key problem PSA (and a number of people I have met) is that no-one believes that a sound methodology was used to select these commissioners.

Colloquially:

How in the hell do people who have always lived in the Private Sector, have no human resource management background, get pre-selected to positions of reviewing Public Servants ? Otherwise known as, are these people in place because they are good friends of the Prime Minister ? 

Petitions don't mean much

800+ signatures (presumably of Public Servants, but not specifically stated) were supposedly collected in their petition to Government. In response, Government makes a press-release that is not in the true spirit of the petition.

The Minister for Public Enterprises will be ready to meet with the Executive Committee of the PSA and discuss their concerns if this can bridge the relationship between the PSA and Government.

[ref: link]

 You gotta love the big state mentality in our small country. Like, it's three appointments, two nations away to grab these people and just talk it out ? Geezzzz, you don't even have to like them, or agree with them, but you can sure as hell get them if you want.

You'd think with the way we're running our hands-off between Government and detractors that it is really hard to get time for these people to get together. Really people, if you wanted to talk to the PSA executives, they are frikkin' government employees, you can force them to sit at the table with you because you run their daily agendas (or am I mistaken and Government employees in Tonga don't have executives above them, and therefore just sit under the coconut tree all day?)

Let's see:

Mele 'Amanaki works for government, Vili Vete works for government, other PSA executives work for Government.

Minister in charge of negotiations calls Minister in charge of Mele 'Amanaki:

"Set Mele's appointment so she can be in this office this afternoon, 4:00 pm"

Minister for Mele: "I think she's not going to be in the office"

"Did you hear me say please?"

Minister in charge of negotiations calls Minister in charge of Vili Vete:

"Set Vili's appointment so he can be in this office this afternoon, 4:00 pm" 

Minister for Vili Vete: "Sorry dude, we suspended him for some reason"

"Fishcakes Foobar, well send one of those drivers you have to his house and tell him I'll talk with him this afternoon 4:00 pm"

Minister in charge of negotiations secretary says: "But Minister, you're scheduled at the buffet with the Minister of Foreign Affairs from Australia."

"Girl/Dude the frikkin reason everyone's visiting us all the time is because I haven't met with these ornery folks! Go get me some coffee and get someone in here who can tell me what's been happening the past six months."

Probably took me longer to dream up the above scenario than for the action to have taken place.

Go read Government's take on the whole story.

Go Tonga!!!


Soap BoxAboutLow No Cost Tech
[ Soap Box | About | Low No Cost Tech | of Tonga | Politics ]

Lao fakaangaanga - Procurement Bill

Posted by: Samiuela LV Taufa on July 09, 2007 4:57:40 PM

Government has announced, and published through their website http://www.tonga-now.to the following:

Lao fakaangaanga - Procurement Bill 
 
Policy Decision for the Draft Public Procurement Bill
Purpose: The purpose of this Bill: - legislation and regulation governing the Government Procurement process 

A BILL FOR AN ACT TO PROVIDE A LEGAL FRAMEWORK FOR PUBLIC PROCUREMENT IN TONGA AND TO PROVIDE FOR OTHER RELATED MATTERS

Interestingly enough, this has a partial IT solution (or at least the mechanisms of IT assist in providing efficient solutions.) Obviously. Which brings me to some other IT news I'd read through the ether.

 

 


Soap BoxLow No Cost Tech
[ Soap Box | Low No Cost Tech ]

Island Tech - Nice Scam

Posted by: Samiuela LV Taufa on May 25, 2007 12:31:32 PM

There's a new company in town (or at least I hadn't really noticed them until they started putting out this advertising about some real cheap pricing.)

A friend of mine, mostly living in New Zealand, asked me about this company a couple of weeks ago and I said I thought they were running some sort of scam. And here's why.

Note that their advertising is really unbeatable pricing, how many places can you go to get a NEW Computer for $989.00 ? Even DELL and WalMart can't beat what these guys are saying their going to provide with their new PC (let's just say for example that the TOP$989.00 is going to be something like USD$500.00)

A few things that they don't mention or clarify in this scam advertising.

* new PCs on the right column, doesn't really apply to the advertised PC on the left column. This deal isn't for a new PC, it's for a REFURBISHED PC.

* Pentium III - 800Mhz, 256MB Ram, 10GB HDD, CD-ROM is what you're going to get at this great price. This may have been a premium machine 7 or 8 years ago (circa 1999/2000) but it is not available brand-new anywhere in the world today.

* Preloaded Software: Win XP SP2, Office 2003 is probably illegally installed pirated software. This means that you will be like most everyone else in town, but it shouldn't really be a feature if it's illegal?.

* The above preloaded software is probably going to run like a dogggg. Last time I had a Pentium III 800Mhz, I was using better specs with 512MB Ram, 20GB HDD and I thought the performance on that machine was horrible using XP.

* FREE 512MB Flash Drive value TOP$100. I don't know where they're buying their flash drives, because the 2GB I'm using (i.e. 4 times the capacity they're promoting) only cost me AUD$69.00 12 months ago.

Just another reminder that (a) we need some consumer protection in Tonga, and (b) let the buyer beware.


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Soap BoxChaos
[ Soap Box | Chaos ]

Pro-democracy Tongans criticise China loan

Posted by: Samiuela LV Taufa on April 16, 2007 3:49:47 PM

ABC Radio Australia Reports

 Pro-democracy Tongans criticise China loanA bid by the Tongan government to secure a big loan from China has been criticised by the country's pro-democracy movement.

The loan is expected to be announced during a visit by Tongan Prime Minister Fred Sevele to the Chinese capital Beijing this week.

It has been reported that the low-interest $US50 million loan would aid in the reconstruction of central Nuku'alofa.

The loan has been criticised by Tonga's opposition democracy movement, which fears borrowing such a large amount will increase Chinese political influence in the Pacific state.

Mr Sevele has told Radio Australia he does not believe that the loan would cause a problem.

"We borrow from the Asian Development Bank, we borrow from the World Bank, private companies borrow locally and from overseas," he said.

"So I would say that good, well-intentioned people would not look at it that way.

"The thing to remember here is that we need the injection of such funds to rebuild Nuku'alofa."

Around 80 percent of Tonga's capital was destroyed in pro-democracy riots last November.

There's problems with both sides of this story, but it sure as hell ain't as big as a problem as the one we now have because downtown doesn't exist anymore!!

Some good are good at kissing a**, some people are good at just being it.


Soap Box
[ Soap Box ]

Getting Married in Tonga

Posted by: Samiuela LV Taufa on April 14, 2007 4:10:33 PM

Go all the way to the Austria Embassy in Australia to find out about getting married in Tonga ? 

Rest before the Storm

Getting Married in Tonga

Non Tongan passport holders who wish to get married in Tonga.

There is a law that anybody holding a visitor's visa in Tonga (i.e. foreign passport holders), must apply to the Principal Immigration Officer (Minister for Foreign Affairs address see below) for permission to marry (Section 10 of the Immigration Act).
NB: If a person holds a valid visa (Not a visitor's visa) s/he is quite free to marry in Tonga without going through these formalities.

You'll have to verify things yourself before attempting to take action on these matters, but there you go, there are formal proceedings to marrying in Tonga on your visitors visa.


Soap Box
[ Soap Box ]

Free Organisational Directory Profile - Register now!

Posted by: Samiuela LV Taufa on April 03, 2007 5:04:25 PM

 Why not!

Government's trying again to have a registry, directory of business' that other people might want to browse through when trying to find services in Tonga.

TCC does it through a phone book and yellow pages.

The Ministry of Labour Commerce and Industries tried it at various points as trade directories and something else,

Now, we have another service by Government (and this time you don't get charged for the privilege)

Tonga-Now has set-up a directory for businesses, church groups, government agencies, NGOs and Services under the heading "Organisational Profile".  You can showcase pictures of your products or services and even provide contact details for your organisation.  This is a free services and we are building up the database so that Tongans can stay connected through the internet.

Source: Free Organisational Directory Profile - Register now!

I'm not quite sure about the "so that Tongans can stay connected through the internet." but it couldn't hurt to get your group listed on the site?


Soap Box
[ Soap Box ]

Tonga law online

Posted by: Samiuela LV Taufa on February 13, 2007 12:01:13 PM

The Tonga Government released a couple of days ago, electronic copies of the current legislation.

For those in the country, you can go to one of them Government offices (I don't know which one, but check the below website for details) and they will gladly give you a CD with the law books in there.

Now, this is way cool, because we've just recently had a little bit of argument with the neighbours about they wanting to have parties 'til 3:00 and 4:00 am with all their attended noise etc. Not that its that important for me to dig through the non-existent noise regulations in Tonga, but if I wanted to, now I have the freedom to look it up.

An being as we all regularly believe ourselves smarter than the average person, and in somecases smarter than lawyers, now you can prove it to yourself.

My cousin Sione Takapautolo Toefoki (nee Koloi) was a lawyer and had these law books and law reviews at his house so I used to spend a bit of time just hanging out with him and being fascinated by how Tongan law worked by just reading through those reviews etc.

Now, everyone has the opportunity to walk through these legal papers, and our schools now have full access as well.

Thank you


Soap Box
[ Soap Box ]

After flames, digging up the sut

Posted by: Samiuela LV Taufa on December 10, 2006 4:32:28 PM

We're almost ready for the clean up job to begin in earnest and there seems to be a near universal condemnation of the riotious (righteous?) hooliganism that has darkened Tonga.

Now is the time for all those wishing greater transparency and accountability of the government instrument of Tonga to start questioning why and what is happening in Tonga.

1st there was the reports of prisoner abuse, which has been disclaimed by the people from whom it was supposed to have come. In other words, group X was said to have published the report, but person Y head of group X says they had nothing to do with the report and the use of their letterhead was not sought nor approved.

The report is a little farcical but do highlight areas that should be a concern for the Government in its preparations of material to ensure legality that it not be thrown-out in court. For all those people complaining about abuse, fund some lawyers for the supposed victims (i.e. put your money where your mouth is.)

2nd there's another funds misappropriation question floating that Government has paid between $1.9 and $2.9 million pa'anga of Shoreline's bills to ensure electricity was re-activated. No one seems to be coming out with the details, but this should be something that people should be digging up instead of burning down.

Shoreline was in real strife after their HQ was burnt down, and electricity was a serious concern for business (and especially for refrigerated products/meat necessary for survival?) If this funds adjustment is so fundamental to the survival of Tonga we need greater transparency of this action.

3rd, special assistance seems to have been sought for Chinese business' effected by the riots, such as appropriating the Queen Salote Memorial Hall, as well as the Nuku'alofa GPS. What seems quite unfair is that this same special attention has not been afforded to Tongan companies who themselves have lost ALL and Significant stock and are now leasing/hiring new facilities.

Question: Accusations of racism is part of this whole riot manifesto. Let's just increase the disaffection?

4th, we're hearing rumours of some level of assistance in the reconstruction from New Zealand, and even Australia but even stronger rumours that greater assistance will be sought from China ? What is that ?

Australia and New Zealand should just rebuild Tonga, come-on!! They can easily spend 90% of the costs in their own countries (building suppliers, technical skills) and spend 10% or less in Tonga's economy.

Not saying that the assistance is not immensely appreciated and 'undeserved?' but let's face facts that a lot of the new AID benefits the donor country just as much, if not more than the receiving country.

5th, the South Pacific Forum (?) have suspended Fiji from their forum until Fiji returns to a democratic government and the "rule of law" is re-instated?

Someone tell me, but isn't Tonga, NOT a democracy and currently in a questionable state of "rule of law" ?

Australia and New Zealand supposedly do not interfere with local politics, and since no one has been shot in Fiji, their moral stance should be reviewed since their attack against Fiji has nothing to do with security of Fijian citizens but of their own national interests.


Soap BoxMeanderings
[ Soap Box | Meanderings ]

Videos: Riot and Looting in Nukualofa

Posted by: Samiuela LV Taufa on November 24, 2006 4:50:29 PM

Thanks to the Internet and our American friends in Tonga, now you can also witness the horrors that recently passed in Tonga, on Video.

One of the advantages of this modern day and age, is the empowering of communications through blah blah blah.

As I understand, the video was a 28 minute recording spliced/cut into 5 pieces for your / our consumption on http://video.google.com As I understand, the videos were originally taken by some Europeans on a visit and through other friends I was forwarded the links by Jason Kearns.

Watch for yourself and make up your own mind.

Part #1: http://video.google.ca/videoplay?docid=341182694447105774
Part #2: http://video.google.ca/videoplay?docid=3278578352089958184
Part #3: http://video.google.ca/videoplay?docid=4838872777964209971
Part #4: http://video.google.ca/videoplay?docid=-3914434662315308409
Part #5: http://video.google.ca/videoplay?docid=-5727634689898396884

 

 

 

 

As per previous videos alluded to on this site, you can watch the videos directly in your browser, or you can take the above links to http://www.keepvid.com and download a higher quality and/or save the videos to your hard disk. Just so you can visit the disaster and spot your friends.


Soap BoxChaos
[ Soap Box | Chaos ]

Drinking the Kool-Aid

Posted by: Samiuela LV Taufa on November 23, 2006 9:20:07 PM

Kalafi Moala has a great article on Drinking the Kool-Aid, Inu Lemani Mahi with another perspective on the Pro Democracy Movement in Tonga.

My slant on the cool-aid is not so much that the drunken (as yet to be officially confirmed) supporters, aided the by the adrenaline charged looters, may be drinking the cool-aid. What is beginning to worry me is from all reports that we are hearing from Tonga, and being pushed by the meta-reporting 'journalists,' the Pro Democracy leaders seem to be drinking too much of their own Kool-Aid.

Just as the former Prime Minister 'Ulukalala Lavaka 'Ata screwed up big time by not apologising, acknowledging the failures of the Royal Tongan Airlines/Brunei Airlines screw-up, the cool-aid drinking leaders of the Tonga Pro Democracy Movement can't get their minds around the big f*ck up this whole burning and looting of private property has been in Tonga.

The Pro Democracy Movement would have you all believe that to transition from a corrupt, inept autocracy where you feared for being screwed of your life's earnings is much better than the situation that they have orchestrated. Live in a Democractic Tonga where you no-longer fear of corruption in Government, but you darn sure fear for your life and property, you fear for your family's life, you fear for your friends lives and you fear whether your job will last until tomorrow.

Bodies lay strewn around a vat containing a beverage laced with cyanideThe Government in Tonga continues to be pss poor when it comes to staying in touch with the general populace, relying on the continued good will of the Tongan populace. This arrogance is no more evident than the lack of investment in the Government Press, Tonga Chronicle. If you're going to let that die, you may as well kill it quickly so you can spend better time on talking to the people in other forums.

The Pro Demolition squad are doing a rip-roaring job influencing the sound-byte, meta research journalists. Just today I've spoken with a few people upset with the way the Australian news is representing Tonga (and they too are calling home to double check what the Australian news services are saying.) If you didn't know any better, the picture being painted of Tonga is like Rwanda or Somalia. They have no excuse, but the meta-journalists really are pressed for time, and in their field Tonga is not that important (sad to say?) Government and Pro Stablity people really need to step up the noise mill and get their words out.

When I first read the reports on what the Pro-Demolition Squad were saying, they reminded me of the reports of Germany during Hitler's rise to power, or Russia and Stalin's rise to power. Anything and everything is justified because the faithful believe in their rhetoric. Kalafi's article worries us more by alluding to something/someone more sinister.

In the meantime, watch what you're drinking these days. Some of the stuff offered out there can be hazard to your health, if not to others.

The Drink the Kool-Aid message brought by the People's Temple promised hope, and in this dysfunctional world the dream is alive (with them.)

Required viewing.

One of the last scenes in the trailer, is a view of Jim Jones silhoutted by images of Jonestown going up in flames. Something not too dissimilar with the imagery offered by the Times of Tonga and 'Akilisi Pohiva.

AP - Planet-Tonga.com

 

This video explores the origins of the cult responsible for over 900 deaths. It takes you throught its origins as the People's Church in Indiana. Founded by Jim Jones, he moves the group out to California and eventually down to Guyuna, South America.


Soap BoxChaos
[ Soap Box | Chaos ]

For God and Country, attachments to the town

Posted by: Samiuela LV Taufa on October 20, 2006 4:40:53 PM

Brought up in a household where every spare cent/dollar/mattress was sent back to Tonga to help either the family, town, school, church (whichever organisation) it is sometimes bewildering (confusing) how little the Australian community seems to care about their immediate community. (At least the impression of their care seems proportionately lower, and more so taking into consideration their increased wealth.)

Dare Obasanjo (Re: He Bought Houses for the Whole Village) takes up the conversation from Joshua Allen's post entitled He Bought Houses for the Whole Village.

Dare highlights two important items that also goes towards understanding the differences in views that can cause confusion.

Community Heritage. In Tonga, and most of Pasifika(?), the community has a heritage that dates many generations, and in this manner has a much greater influence on personal behaviour (good or bad) than the Western "norm." (good or bad)

Hierarchy of Needs. In Tonga, and much of Pasifika(?), whole communities are bordered between Maslow's hierarchy of needs at between Level 1 and Level 4 (#1: Physiological (biological needs) #2 Safety, #3 Love/belonging, #4 Status (esteem)) and thus a little physical assistance can actually make community wide differences.

There seems to be a significant, visible difference between communities at the four lower levels of Maslow's Hierarchy of Needs, than a society at the 5th upper level.

Dare's enlightening observation is helping me understand myself and the different communities I'm living, working with. Possibly this should be prescribed to a lot of the Do Gooders(tm) out there ?

Conversely ?

There seems to be a greater level of nationalism, emphasis/care for the broader community (outside ones immediate surroundings and for people/communities well outside one's sphere of influence/existence.)

As I understand Tongans, we're only truely nationalistic when it is to contrast/combat another national. Whereas we seem to identify much closer to our inner community (township, school.) Of the Australians I grew up with, they would identify themselves closer to their 'nationality' than with their township. The Ethnic Australians identified with their ethnicity whilst in Australia but with their Australianess whilst back in their other home country.

Just boiling down to the world being a truelly complex kaleidoscope to enjoy.


Soap BoxNews
[ Soap Box | News ]

PSA Vote of No Confidence

Posted by: Samiuela LV Taufa on June 03, 2006 10:00:27 AM

I biked around the Opening Day of Parliament yesterday and it truly was a festive event for many people wishing to see the children decked in their bright school colours. Our wheelchaired neighbour got herself a great spot just on the corner of Queen Salote College and Mala'e Kula. She had a deck chair out there with a number of her elderly friends. I wrote a little bit about the event here and here and there are more photos in our Photo Gallery.

I believe that the PSA and People's Democratic Party antagonistic march proved a few things.

  1. Our best future lies in fixing the existing system.
  2. The PSA do not represent near half the employees of government
  3. The political parties do not represent near 1/10 of the people of Tonga.
  4. Neither group are interested in the people

Our best future lies in fixing the existing system.

We are a small country, and transparency and accountability of government is a whole lot more important than giving readily manipulated voters the right to vote. Full democracies give power to an elite few who have short term agendas of maintaining and increasing their power. Of the pasifika experience we have wonderful examples of thriving democracies.

Fiji - our nearest neighbour does a coup every couple of years to retain power within the small elite whilst bush Fijians still get lip service from that same elite.

New Zealand - ooops, sorry.

The Solomon Islands - does this sound like another extended version of Fiji, or are the military in this case trying to get the people back the government ? Oh, and their issue has spilled into International direct involvement.

(Western) Samoa - Ooops, they just got their land back from Germany via New Zealand via UN Mandate(?) And they maintain a President for Life.

East Timor - the freedom leaders' mandated solutions become a greater danger to the people, than external supporters. Where the UN and Australia were first brought in for protection against Indonesia, Australia is now in again to protect the East Timorese from themselves.

In Greg Sheridan's piece: Throw troops at the Pacific Problem is a rather enlightening moment.

What is true of depressed people is also true of depressed nations. The moment just before they pass from being merely difficult, poorly run and impoverished to being actual failed states, where anarchy reigns and no coherent government functions, represents a peak of intensity.

It also represents multiple, simultaneous systems failures.

Such was the case in East Timor and Solomon Islands, the two South Pacific failed states in which Canberra has had to intervene with decisive military force to restore a semblance of order.

All the noise out of the PSA and People's representatives seem to be designed solely for the purpose of creating multiple, sumultaneous public service, law-and-order failures. Without any real ideas about what happens on the other end.

The PSA do not represent near half the employees of government

Let's go through the numbers. Approximately 700 to 1,000 people gathered with the marchers. There are 4,000 employees of Government, most of them situated on Tongatapu.

Looking at the reports, more than half of the people in the march didn't look like they were government employees, dressing in bush or non work clothing.

Visit bTonga


Soap Box
[ Soap Box ]

Customer Service - The Differentiating Factor

Posted by: Samiuela LV Taufa on June 01, 2006 2:10:19 AM

Weird situation, I just finish talking with someone over at Tonfön, and later in the day, someone over at TCC that I believe the differentiating factor between their services will be Customer Service, and guess what ? I get to test the theory immediately.

It's the beginning of the month so it's time to make sure all those bills are paid off, just incase someone decides to go around disconnecting stuff. I first visit TCC to pay my regular telephone bill, and then afterwards visit Shoreline Communications/Tonfon to pay for my electricity bill, and my 'cable' television.

TCC Cashier greets me, I ask if he can check my telephone number and the outstanding amount. Wow, not so much, so I ask him if I can pay, and then he asks me for the phone number again (a reconfirmation?) before starting the receipting process. I suggest he talks to the programmers and get them to fix that stupid situation (i.e. seems stupid to not allow someone to go directly from an account outstanding bill to a payment screen.) He smiles and before I can walk out the door one of the receptionists asks me aside to explain an issue with one of my other phone accounts.

She hands me a form where I can initiate solution to the problem, and that's finished. Proactive customers service, great!!!

I am then at the Shoreline office to make those bill payments. I queue as is the normal case anywhere. I ask the girl at the counter whether she can check my account and she quickly finds both of them on the computer (one for each separate building at home.) [Note, they have the query to payment mechanism discussed earlier for TCC.] She makes the receipt and I'm due a few coins change so I ask her if she can put the whole lot on the account and she quickly punches it all through. Good stuff, we're rolling.

Now, I have to go to another counter where they are using a computer connected to the same network, to take payments for the Television Service. It's a bit stupid, and even more so since the counters are one step apart from each other, but anyhow we go through this every month so let's continue.

  • Problem #1. The Queue has risen to THREE and there's still no one at the "OPEN" counter, nor anyone trying to inform us why there's no one at the counter (although there's about five employees wandering around like idiots.) [Note: other employees walking around look like idiots when you yourself have to stand around looking like an idiot queuing to an empty counter.]
  • Problem #2. I have to physically pause someone's work to ask them to go find someone to serve us. [She was behind a 'closed' counter counting money, although she seemed to get up from her desk every two minutes to wander around before coming back to recount that money. Looking busy people, busy doing nothing.]
  • Problem #3. She promptly looks around, tapping her chin until she sees someone who is responsible for counter and then tells me, oh, that's the girl in charge get her. [Her statement. I am not taking ownership of this problem, I really am being bothered by your intrusion into my specialised work of counting this money until the notes are worn.]
  • Problem #4. Now, I have to chase this other Shoreline/Tonfon employee and ask her whether she can come to the counter and take our money (where else but in Tonga do you have to go ask for someone to take your money ?) The acknowledgement I get is some sort of nod.
  • Problem #5. It seems obvious that this girl was dealing with a friends problem, unrelated to her primary task. Well and good, common enough thing for Tonga. Now, she has to make sure we realise that she is doing us a favour by taking our money.
Ki hono kaungame'a: "Ki'i tali ange hena kau ha'u ki he kaume'a ko 'eni 'oku si'i 'enau katakii."

To her friend: "Wait there a second while I deal with these impatient people.

Well and good Tonfön TV.

Truth be known ? The only reason I'm still paying for your Tonfon television is because I doubt I'd be in the country long enough to make the investment in the competition's Sky TV, Satellite Television, practical.

Tonfön's Television Service is haemorrhaging, from a nice bill that was reaching $70.00 they've dropped subscription fees to $50 while adding 2 extra channels. The people who were paying have moved along to a better service. If the switching cost for me wasn't so high, trust me I wouldn't waste your time paying for your service.

It sure doesn't help to get rude, crappy service as mentioned above. You are definitely helping me with my decision for next month's service.

Visit bTonga


Thursday morning, by-elections

Posted by: Samiuela LV Taufa on May 05, 2005 2:41:18 AM

Well, it's Thursday morning, it's still dark outside but put down on your list to get out there and do your civic duties and vote (not that it's going to take much out of your hectic schedule.)

So, up for grabs is the #3 of Tongatapu and representative for the Niuas. You can get the results of the Noble's elections over at http://www.matangitonga.to.

Last time around it seemed we were voting on a number of different issues, and although again there are some loonies with this one the major vote split seems to be between the candidates put forth by the new People's Democratic Party and the older Tonga Human Rights and Democracy Movement. According to whiffs in the air this one isn't even going to be close, and since we get a decent turn out, I guess we'll soon find out.

Get out and vote !!!

Sam T.


Meanderings
[ Meanderings ]

Feleti Sevele & Being Acting Prime Minister

Posted by: Samiuela LV Taufa on May 04, 2005 2:12:52 AM

Wow!! what a contrast.

Dr. Feleti Sevele, aka Acting Prime Minister, aka Feleti Sevele, was on television this evening doing some sort of interview to discuss the state of affairs in the Kingdom. Background: There's quite a stir or a lot of noise being pushed at the moment by Clive Edward's political party regarding the new Consumption Tax and most of what I caught on television seemed to revolve around 'clarifying' 'disinformation' being spread by that party.

Wow!! what a contrast.

I saw Feleti Sevele on Saturday while at his (daughter's) store Molisi Tonga getting groceries. And he's always around with that trade-mark white shirt, no tie, two buttons off from the top and generally looking unkempt(?)

Anyhow he came over the tube as being a lot more comfortable with authority, power than the Prime Minister, which could mean a lot of things or nothing at all. He frequently apologised for any shortcomings of government in performing its responsibilities regarding this new tax, as well as inability to communicate better on the meaning and value of the tax.

Wow!!