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Helpdesk software - possibly interesting to look at
There's always the continuing need to streamline, improve your internal and external services. One way to improve, is to improve the management of your service. Hopefully the following tools are a baseline for a problem, ticket management system.
Additional to the standard ones found through normal queries.
This is a free php helpdesk software and because of lack of fundings, the helpdesk software development is going on a bit slow and sluggish at the moment. But please be assured that we'll try to make it the best free php helpdesk.
SimpleTicket, the first Ruby on Rails based trouble ticket system released as an open source project. Built as an alternative to expensive and complicated ticking systems like Remedy and Heat, SimpleTicket is perfect for:
- Internal IT Support Teams (up-to 10,000 end users)
- Small IT Support Companies (1-40 technicians)
Reports
OTRS: Issue Management System Meets Workflow of Security Team
Hand in hand with computer security incident response team growth the need for more scalable and flexible support tools is needed. The aim of this article is to document the review and selection of issue management systems, suitable for middle sized CSIRT team and subsequently confront the most suitable one (OTRS) with real needs, and consider its strengths and weaknesses.
The report includes a number of links to other ticketing systems.
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